From first call to handover, with no surprises in between.

A phone call or a form. You tell us what you're picturing, roughly where it sits and when you'd like it done; we tell you honestly whether it's the kind of job we're right for and what the realistic range looks like.

We measure properly, check levels and falls, look at how the deck will meet the house and identify what's underground. This is where board direction, balustrade requirements and stair landings get decided, because those choices drive the price.

You get a written scope and a fixed price — materials, structure, finish and inclusions itemised, with engineering or approval requirements flagged. Nothing is vague enough to become a variation later.

Where the height, boundary setback or bushfire category requires it, we organise engineering and lodge the documentation. Many decks are exempt development in NSW; we'll tell you which category yours sits in.

Deposit locks in your slot and orders material. We give you a start date and a build window, and we don't start a job we can't stay on until it's finished.

Footings, frame, then boards. One crew, one job. Site cleared each afternoon, access kept usable, and you get progress photos if you're not there during the day. Progress invoices at agreed stages.

We walk the finished deck with you, hand over warranty and product documentation, and set out the maintenance the timber you've chosen actually needs — usually far less than people expect. Workmanship is covered by the statutory NSW warranty.